Our goal is to be Your trusted partner through Your entire medical treatment journey, delivering unrivaled customized experience by providing patient-oriented care. It is very important for us not only provide You an integrated medical treatment plan, but also to make sure Your whole travel experience is impeccable.
All our COMFORT PACKAGES cover the following services:
1. TREATMENT PLAN
We guarantee the following treatment related services in order to assure our clients are receiving a fully integrated healthcare solution:
- We enable access to the highest standards confirming hospitals, doctors and treatment alternatives.
- We make sure a patient’s medical case is reviewed individually by a panel of health specialists. We refuse to compromise lack of security or patient satisfaction over higher patient volumes.
- We provide best value quote (or few of them) for the individual medical treatment plan option(s).
- Once a patient is ready to proceed, we schedule all necessary medical appointments, assuring:
- Priority Appointment(s) with doctor(s) on arrival in Istanbul;
- Priority Admission(s) to chosen treatment(s).
- Once all medical appointments are confirmed, we send a confirmation letter, including:
- Preoperative treatment guide;
- Reservation confirmations and necessary materials;
- A schedule for the treatment.
- We assure English-speaking medical professionals (same as key / necessary medical documents about treatment are provided in English) at patient’s service in every part of client’s medical journey.
2. SUPERIOR CUSTOMER CARE
Our commitment to the clients starts from the moment of their inquiry and goes beyond their post-medical travel requirement. Our Health Managers are at client’s service 12/7 for business and 24/7 for emergency situations.
3. TRANSPORTATION RESERVATIONS
We can arrange all necessary transportation:
- We can arrange airport pick-up and drop-off.
- We can assure there is a car service arranged to hospital and back to hotel for medical appointments and laboratory as many times as needed.
4. PERSONAL ASSISTANCE
We can arrange all necessary personal assistance for medical appointments and laboratory. We assure an English-speaking Health Manager and Concierge who would be personally responsible for the comfort of a client’s stay. At client’s service 12/7 for business and 24/7 for emergency situations.
- We arrange a preoperative consultation with a surgeon and anesthetist, needed imaging (MRI, X-Ray) and laboratory examinations.
- We set up postoperative consultation, rehabilitation or physiotherapy and follow-up care instructions by surgeon and / or physiotherapist.
- We assure our Health Manager’s personal and competent support during all (pre- & post-operative) consultations with physicians.
5. AFTERCARE SUPPORT
- We set up postoperative consultation, rehabilitation or physiotherapy and follow-up care instructions by surgeon and / or physiotherapist.
- We assure our Health Manager’s personal and competent support during all (pre- & post-operative) consultations with physicians.
- We provide complete medical documents about patient’s treatment in English after the treatment / surgery.
- We guarantee full assistance in post treatment follow-ups with surgeon.
- We provide full assistance in resolving issues with the hospital bill.
- We assure our full assistance even when a patient flies back home.
6. TRAVELING RESERVATIONS
We can book flights from client’s wished destination to ISTANBUL and back home: economy or business class. We can assist with all entry / exit formalities, including visas.
7. ACCOMMODATION RESERVATIONS
We can arrange all necessary board and lodging reservations, based on particular client needs (e.g., hotel / apartment, length of stay, Wi-Fi, breakfast included).
8. MEDICAL TOURISM INSURANCE
We can arrange a customized Medical Tourism Insurance Package, which is aimed to secure medical tourists from unexpected financial losses on a covered trip. Usually, the medical tourism health insurance plan does not provide coverage for the medical treatment the patient is seeking abroad; rather it covers for any complication arising out of the treatment.
9. CHAPERONING SERVICES
We can provide a wide-range of miscellaneous and concierge services ensuring a seamless and stress-free medical holiday. We are happy to recommend and arrange different recovery and appealing free time activities, tailor-made tours to introduce You to ISTANBUL’s centuries-old story.
10. MEDICATION & MEDICAL EQUIPMENT
We can arrange all necessary medical equipment (e.g., walkers, crutches, compression socks, grabber, etc.) for comfort recovery during client’s stay. We can assist in getting necessary medication and / or medical equipment for traveling back home. More, we can arrange prescriptions for client’s local doctor, should there be such need.
11. COMPANION OR FAMILY TRAVEL ARRANGEMENTS
Should a client be willing to come to ISTANBUL accompanied, we can assist with necessary travel arrangements for companion / family member(s).
12. AMENITIES / COMFORT KITS
We can take care of any extra amenities at client’s arrival and after surgery to support client’s rehabilitation. To find more, what extra amenities and comfort kits could be provided.
Take time to enjoy Your medical travel vacation. Not only You are going to get Your medical procedure for a fraction of the cost Your home country charges, but also You will be experiencing a trip of a lifetime in one of the best places in the world – ISTANBUL