Privacy Policy - MedicalTour

Provided by , Levent street, Krizantem str. No: 15, Levent 34330 Besiktas / Istanbul – Turkey (hereafter ‘we’) protect the Personal Information / Data of our customers (hereafter ‘You’) by applying the highest technical and legal protection standards. You can find the basic provisions of the personal data protection procedure below:

I. General Information

Welcome to our Privacy Policy page! When You use our consulting services, You trust us with Your information. This Privacy Policy is meant to help You understand what data we collect, why we collect it, and what we do with it. When You share information with us, we can make our services even better for You. For instance, we can show You more relevant search results and information, help You connect with doctors or to make sharing with doctors quicker and easier. As You use our consulting services, we want You to be clear how we’re using information and the ways in which You can protect Your privacy. This is important; we hope You will take time to read it carefully. We’ve tried to keep it as simple as possible.

II. Right to Access, Correct and Delete Personal Information

Our clients have the right to access, correct and delete personal data relating to them, by addressing a written request, at any time. makes every effort to put in place suitable precautions to safeguard the security and privacy of personal data, and to prevent it from being altered, corrupted, destroyed or accessed by unauthorized third parties. However, does not control each and every risk related to the use of the Internet, and therefore warns the Site users of the potential risks involved in the functioning and use of the Internet. The Site may include links to other web sites or other internet sources. As cannot control these web sites and external sources, cannot be held responsible for the provision or display of these web sites and external sources, and may not be held liable for the content, advertising, products, services or any other material available on or from these web sites or external sources.

III. Personal Information We Collect, Store and Use

The type of personal information we collect, store and use, enables Your identification. This information may include:

Name and surname;
Personal identification number;
Home address;
E-mail address;
Phone number;
Bank debit or credit card number;
Workplace;
Health data;
Registering for newsletters; and
Any other information provided by You.

We may also collect, store and use information about Your visits to this website (and / or the mobile application) and the use of this website (including Your IP address, geographical location, browser type, referral source, the length of the visit and the number of page views).

If You provide us with the personal data of another person, we consider that You have duly received the consent of that person for the submission of his / her personal data.

If we receive Your personal information from third parties, we will protect it as set out in this Privacy Policy.

Any information provided by You and then passed on to a third party, such as a clinic or hospital representative, is kept private and will not be shared with any other source, You understand that this information can be passed on to provide You an accurate quote.

Your personal data may only be accessible to a limited range of the employees of our company, third parties network and the entities providing IT, marketing, and legal services to our company, and only to the extent that is necessary to implement the proper processing of Your personal data, and all of these persons will be subject to strict requirements for the protection of confidential information.

IV. How does Your Personal Information Become Available to Us?

Your personal information becomes available to us when You submit it to us in the following ways:

By filling in query data or purchasing services / goods in our clinics or via website; by ordering a consultation or a newsletter;
By sending an e-mail, making a phone call, or contacting us in any other way.

The basis for legal processing includes the following:

Consent;
Contract;
Legitimate interest.

V. Cookies, Signals and Similar Technologies

For the purpose of the present Privacy Policy the term ‘cookies’ is used for cookies and other similar technologies, such as Pixel Tags, Web Beacons, and clear GIFs.

Use of Cookies

We wish to provide the content and features that are tailored to Your needs when You visit the Data Controller’s websites. This requires the use of cookies. They are small items of information stored in Your web browser that help the Data Controller recognize You as the previous visitor to a certain website, save the history of Your visit to the website and adapt the content accordingly. Cookies also help ensure the smooth running of websites, allow monitoring the duration and frequency of visits to websites, as well as collect statistical information about the number of visitors to the websites. By analyzing these data, we can improve our websites and make them more convenient for You to use. Several examples of cookie usage:

Cookies allow the identification of the number of unique users browsing the website at the same time, thus helping to ensure a smooth and fast functioning of the website.
Cookies allow analyzing the collected information about unique user browsing, which helps to customize the website to Your needs.

Strictly necessary cookies are essential in order for our website to be able to perform its core functions. These cookies allow You to browse the website and use the features You want, such as providing access to the secure areas of the website. Without these cookies, we would not be able to provide the services that allow this website to function.
Performance cookies collect anonymous information about how visitors use the website. By providing information about the areas visited, the time spent on the website and any problems encountered, such as error messages, these cookies help us understand the behavior of the visitors to the website. This information helps us improve the performance of the website.

Data We Collect with a Help of Cookies:

When administering websites and diagnosing problems in servers, we can use the IP addresses of visitor computers. An IP address is a unique network code identifying a computer. It can be used to identify a visitor and collect different demographic information. This is done by the absolute majority of web server administrators.
By the use of cookies, we collect data on the use of services. The types of cookies used on our websites are specified above.

How to Manage and Delete Cookies

When using the browser to access the content we provide, You can configure Your browser to accept all cookies, reject all cookies or to notify You when a cookie is sent. Each browser is different, therefore, if You do not know how to change cookie preferences, look in its help menu. The operating system of Your device may have additional cookie controls. If You are against the collection of the information using cookies, make use of the simple procedure available in most browsers that allows You to reject the use of cookies. To learn more about management of cookies, visit: http://www.allaboutcookies.org/manage-cookies/.

However, do not forget that some services may be designed to work with the use of cookies only, therefore, You will no longer be able to use such services or certain parts of such services if You disable cookies.

Other Information Related to The Use of Cookies

In addition to the use of the Data Controller’s cookies, our websites allow setting up and accessing cookies on Your computer to certain third parties. In this case, third-party Privacy Policies apply to the use of cookies.

Please, note that the Facebook-based accounts managed by the company are subject to Facebook cookie policies.

VI. How we use Your Personal Information (Purpose)

The personal data provided on this website will be used for the purposes specified in this Privacy Policy or in the relevant parts of this website. We may use Your personal information for the following purposes:

To provide (including improving and personalizing) the service that You ordered at our website;
To give advice based on Your request (by telephone, upon Your arrival to the clinic or online) (free of charge or paid service);
For direct marketing purposes, if You have agreed to it of Your own free will, or when offering similar services to our customers / patients;
For request administration purposes (for example to provide You the review from doctors); and
For feedback administration purposes.

In carrying out these purposes, we combine data we collect through the various services You use in order to give You a more seamless, consistent and personalized experience. However, to enhance privacy, we have built in technological and procedural safeguards designed to prevent certain data combinations. For example, we store data we collect from You when You are unauthenticated (not signed in) separately from any account information that directly identifies You, such as Your name, e-mail address or phone number. We may disclose personal information for purposes including to provide our products and services to You, and as required by law.

Where we disclose Your personal information to third parties for these purposes, we will request that the third party follow this Privacy Policy regarding handling of Your personal information.

We will never sell, provide or pass on any information about You to any source other than what You have requested.

VII. Sharing Your Personal Information

We share Your personal data with Your consent or as necessary to complete any medical review or provide any service You have requested or authorized. For example, we share Your content with third parties when You tell us to do so. When You provide payment to make a deposit, we will share payments with banks and other entities that process payment transactions or provide other financial services.

VIII. Your Personal Information Retention Period

We store Your personal information for 15 years after You stop visiting a relevant clinic.
For the purpose of request administration: for the time limit required to respond to the request.
For marketing purposes: 3 years after the last active step. The last active step is opening of the newsletter and keeping subscription to the newsletter, purchase of services, and submission of a request.

IX. The Rights You are Guaranteed

We guarantee the implementation of the following of Your rights and the provision of any related information upon receiving Your request or application:

Know (be informed) about the processing of Your personal data;
Access Your personal data and familiarize with the ways of their processing; You may request details of personal information that we hold about You, in certain circumstances set out in the Privacy Act 1988 (Cth). An administrative fee may be payable for the provision of information. We may refuse to provide You with information that we hold about you, in certain circumstances set out in the Privacy Act.
Request rectification or deletion of Your personal data or suspension of the processing, except for the storage, of Your personal data; If You believe that any information, we hold on You, is inaccurate, out of date, incomplete, irrelevant or misleading, please contact us by e-mail. We rely in part upon customers advising us when their personal information changes. We will respond to any request within a reasonable time. We will endeavor to promptly correct any information found to be inaccurate, incomplete or out of date.
Object to processing of Your personal data, including the processing for direct marketing purposes; To unsubscribe from our e-mail database, or opt out of communications, please contact us at the details below. Or press the unsubscribe button on newsletter.
Request the erasure of Your personal data (‘the right to be forgotten’);
Portability of Your personal data, that is, Your right to receive Your personal data, which is provided in a commonly used and computer-readable format;
Submit a complaint to the State Data Protection Inspectorate.

X. Where to Apply?

If You have any request concerning personal information processing or related issues, please write to us at: support@medicaltour.istanbul. You may address all personal information processing issues at MedicalTOUR to the Data Protection Officer of the company: Gediminas Pranevičius, phone: 8 698 15064.

XI. Changes in the Privacy Policy

We have the right to amend our Privacy Policy or to change it completely by announcing this on our website: www.medicaltour.istanbul. Any further use of the services on our website means compliance with these rules. Any disagreements and disputes shall be resolved through negotiation. In the event of failure to reach an agreement, disputes shall be resolved according to the laws of the TURKEY- İSTANBUL

XII. Disclaimer

Under no circumstances is providing medical advice, all information given to clients is strictly on behalf of all hospitals we represent, and regardless of wording no information included in this email is to be interpreted as or personnel working for offering or providing medical advice or recommendations. All information provided is from You the client and we accept no liability for false, misleading information You have provided. is merely a third party marketing provider, accepts no liability any surgery or medical procedure performed and is at patients own risk, its recommended the patient do their own research for surgery and understand there are risks involved with any surgery or medical procedures which can include complications, and death upon reviewing this and choosing to proceed with Your booking You confirm that You undertake surgery or medical procedures at Your own risk and excludes any form of liability from and staff. It’s recommended the client take out travel insurance for their trip abroad, please refer to Your travel insurance policy for any Privacy Policy as we accept no form of liability for any travel related expenses which can include serious injury or even death. By confirming any booking with You understand and accept that we are only a third-party provider and cannot be liable in any way for medical or travel when abroad.